Frequently Asked Questions
The Answers You Need
Have a question? Want to learn more about our store? We’ve compiled a list of some of the most popular questions.
If you can’t find what you’re looking for, contact us, we're always ready to add more answers!.
FAQ
Q: What types of hair accessories does Allocet offer?
A: Allocet offers a wide variety of hair accessories. Our products are designed to be fashionable, comfortable and durable.
Q: Are Allocet hair accessories suitable for all hair types?A: Yes, Allocet hair accessories are designed to work on all hair types - from fine to thick, curly to straight. Our accessories are lightweight and secure, making them the perfect choice for all hair types.
Q: Does Allocet offer any discounts or promotions?
A: Yes! We regularly offer discounts and promotions on our website. Be sure to check our website or social medias often to find out about the latest offers.
Q: What is your return policy?
A: At Allocet, we want you to be completely satisfied with your purchase. We offer a 30-day return policy on all of our products. Items must be unworn with original labels still attached, as we cannot accept returns once the item has been worn for change of mind due to hygiene reasons. Please see our returns page for further details, link at the bottom of the page.
Q: Do you offer gift cards?
A: Yes, we offer gift cards for all of our products. Gift cards can be purchased in any amount and can be used to purchase any product from our store.
Q: How long will it take to receive my Allocet hair accessory?
A: Allocet hair accessories are shipped within 3-5 business days of your order. Shipping times vary depending on your location; please refer to our shipping page for more details.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Please visit our shipping page, link at the bottom, or contact us for more information about our international shipping options. All prices on our website are in AUD.
Q: How do I care for my Allocet hair accessory?
A: Allocet hair accessories can be gently washed with warm water and mild soap. Do not submerge your accessory in water or use harsh chemicals or cleaners. After washing, pat the accessory dry with a soft cloth and store in a dry, cool place. Acetate or resin accessories may flex and deform when left in a hot environment.